Ardesia Resort and Spa (“us”, “we”, or “our”) operates the website at ardesia.ph (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or inquire about our services.
By using our website or submitting an inquiry, you agree to the collection and use of information as described in this policy.
Information we collect
When you use our contact or inquiry form, we may collect the following:
- First and last name
- Email address
- Phone number
- Your message or inquiry details
We also automatically collect certain usage data when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is collected through cookies and standard web analytics tools.
How we use your information
- To respond to your inquiries and provide information about our services
- To process event, dining, or accommodation bookings
- To send relevant updates or offers (you may opt out at any time)
- To improve our website and services
- To comply with legal obligations
Cookies
Our website uses cookies to improve your browsing experience. These include session cookies (for site functionality), preference cookies (to remember your settings), and analytics cookies (to understand how visitors use our site). You may disable cookies in your browser settings, though some features of the site may not function properly as a result.
How we protect your data
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Sharing your information
We do not sell your personal information. We may share your data with trusted service providers who assist in operating our website or conducting our business, provided they agree to keep your information confidential. We may also disclose your information if required by law or to protect our legal rights.
Your rights under Philippine law
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:
- Be informed of how your personal data is being processed
- Access your personal data held by us
- Correct inaccurate or incomplete personal data
- Request erasure of your personal data where no longer necessary
- Object to the processing of your personal data
- File a complaint with the National Privacy Commission (NPC) at privacy.gov.ph
Data retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry and booking records are typically retained for a period of three years.
Children’s privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal data to us, please contact us and we will promptly delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: reservations@ardesia.ph
- Address: Jose P. Laurel Ave., Brgy. Margot, Angeles City, Pampanga, Philippines 2009